Company Information
CPR Choice, LLC
1600 Downtown West Blvd, Suite D
Knoxville, TN 37919
📞 Phone: 865-548-1500
📧 Email: info@cprchoice.com
We are a trusted provider of CPR, AED, and First Aid training, as well as AEDs, accessories, and safety equipment for workplaces, schools, healthcare providers, and communities nationwide.
As an authorized training center for the American Heart Association, American Red Cross, and Health & Safety Institute, CPR Choice delivers expert instruction, high-quality equipment, and dependable support to help you stay prepared when it matters most.
💳 Payment Methods
We accept all major payment methods, including:
- Visa
- MasterCard
- American Express
- Discover
For business and organizational purchases, we also accept:
- Purchase Orders (upon approval)
📦 Shipping & Fulfillment
- Orders are processed promptly based on product availability
- In-stock items typically ship within 1–2 business days
- Backordered items will ship as soon as they become available
- Shipping times may vary depending on manufacturer availability and destination
If you have questions about availability or shipping timelines, please contact us prior to placing your order.
🛠 Support & Warranty
We stand behind the products we sell and are here to help with:
- Product selection and recommendations
- Order support
- Warranty assistance and manufacturer coordination
For technical support or warranty-related questions, our team will help connect you with the appropriate manufacturer when needed.
Return Policy
At CPR Choice, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Most products may be returned within 30 days of delivery
- Items must be:
- Unused
- In original packaging
- In resalable condition
To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
Returns received without an RMA may be subject to delays or a restocking fee.
Non-Returnable Items
Due to safety and manufacturer guidelines, the following items are not eligible for return:
- Opened or used electrode pads
- Opened or used batteries
- Opened rescue kits or medical supplies
- Used manikins or training equipment
- Software, digital products, or online training access codes (once issued)
- Scheduled or completed training courses
AED & Equipment Returns
If returning an AED or training unit:
- Any opened or used components (pads, batteries, accessories) will be deducted from the refund
- Items must be in resalable condition
Restocking Fees
- A restocking fee of up to 15% may apply to eligible returns
- Returns outside of policy or without proper authorization may be refused
Shipping Costs
- Customers are responsible for all return shipping costs
- Original shipping charges are non-refundable
- We recommend using a trackable and insured shipping method
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us immediately
- We will work quickly to resolve the issue at no additional cost to you
Refunds
- Refunds are processed after inspection of returned items
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for processing
Need Help?
If you have questions about your order or need to start a return:
Call: 865-548-1500
Email: info@cprchoice.com
Call: 865-548-1500
Email: info@cprchoice.com